Customer Portals

Transition Computing has the expertise to develop, test and implement bespoke Customer Portals to enable you to open up your systems to your customers and engage with them on a whole new level. Our team of specialist software developers will scope the project with you then design, build, implement and support your Customer Portal.

Customer Portals are a means of giving customers access to information that is important to them. They also allow you to provide a real ‘value added services’ like hints and tips as well as targeted marketing and sales information. All of which can help your business to build beneficial relationships with your customers and aid customer retention.

In addition to keeping your customers engaged with your business, a Customer Portal can have significant cost benefits. Your Customer Portal can be made available 24 hours a day, seven days a week and enable your customers to access company systems to engage in activities such as:

• Account checking;
• Bill paying;
• Searching knowledge-bases and support information;
• Ordering – placing, status checking, amending and deleting;
• Opening customer support requests;
• Accessing and downloading patches and updates; and
• Searching directories and contact information.

Put simply, your customers can ‘help themselves’ and administer their own accounts, reducing the burden upon your staff and your business. Moreover, a Customer Portal can give your customers a sense of control over their dealings with your business.

To find out more about the benefits a Customer Portal could bring to your business and how Transition Computing can make it a reality, please contact us. Whatever information and systems you’d like to make available to your customers, our software development team will be more than happy to discuss your requirements and talk you through the range of options available to you.